01 Information We May Collect

Depending on how you use our website, information may include:

• Your name, email address, phone number, and delivery or billing address.
• Order details, such as items purchased, order status, and delivery information.
• Messages or details you provide when contacting customer support.
• Basic technical information, such as browser or device details, where collected by the website or its tools.

02 How We Use Information

Information may be used to:

• Receive and manage orders and respond to questions.
• Coordinate order delivery and provide order-related updates.
• Maintain, protect, and improve the website and shopping experience.
• Keep business records and address operational requirements.

03 Sharing of Information

If needed to process an order or operate the website, relevant information may be shared with service providers involved in those tasks, such as delivery, payment, hosting, or website services. Only information relevant to the task should be provided.

The specific providers depend on the services configured for the website.

04 Cookies and Website Tools

The website or its enabled tools may use cookies or similar technologies for essential functions, such as remembering shopping cart activity. Other analytics or marketing tools may also use them if enabled on the website.

You can manage cookies through your browser settings. Disabling some cookies may affect website features.

05 Data Retention and Security

Information may be kept for as long as needed to manage orders, respond to requests, maintain business records, and operate the website. We use reasonable steps to protect information, but no online system can be guaranteed completely secure.

06 Your Requests

You can email us to ask about the personal information you have provided, or to request a correction or deletion. We may need to retain some information related to completed orders or business records.

07 Returns and Refunds

Return and refund requests are handled under THE PETS MART’s separate 7-day Return & Refund Policy. For questions about that policy, contact us by email.

08 Policy Updates

This policy may be updated when website practices or services change. The latest version will be published on this page with its updated date.